Summary: When you start Microsoft Exchange, or click the Inbox button on the Microsoft Exchange toolbar, you may receive the following error message: The command you specified could not be carried out. A default set of folders could not be found. Your active profile must include such a set, such as a personal folder file. When you click OK, Microsoft Exchange seems to work properly. However, when you open a message in the Inbox folder, or try to compose a new message, you may receive the following error message: The item could not be displayed. A default set of folders could not be found. Your active profile must include such a set, such as a personal folder file.

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Manual Solutions

To resolve the problem, use the appropriate method. Note that all of the methods involve configuring your active profile in Microsoft Exchange.

Method 1: No Personal Folders or Personal Information Store

  • On the Tools menu, click Options.
  • On the Services tab, click Add.
  • Click Personal Folders, and then click OK.
  • In the File Name box, click the appropriate .pst file, and then click Open. (The file is usually named Mailbox.pst and is located in the Exchange folder.)
  • If the .pst file is password-protected, type the password and then click OK.
  • In the Personal Folders dialog box, click OK.
  • In the properties for the active profile, click OK.
  • Method 2: "Deliver New Mail to..." Field Set to None

  • On the Tools menu, click Options.
  • Click the Deliver tab.
  • In the "Deliver new mail to the following location" box, click either Personal Folders or Personal Information Store.
  • Click OK.
  • Method 3: Removed Default Message Store

  • On the Tools menu, click Options.
  • On the Services tab, click Add.
  • Click Personal Folders, and then click OK.
  • Click the Appropriate .pst file, and then click Open.

    NOTE: There may be more than one .pst file. You should click the default message store, which is usually called Mailbox.pst and is located in the Exchange folder.
  • If the .pst file is password-protected, type the password and then click OK.
  • In the Personal Folders dialog box, click OK.
  • In the properties for the active profile, click OK.
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